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| The following must be submitted with orders for template engraving: |
- Item numbers, descriptions and order quantities of items to be template engraved.
- Cross prefers to receive artwork prepared to sm@rt code specifications. Artwork for engraving should be prepared to sm@rt code designation 1X. Visit www.mycrossbiz.com to access the link for the sm@rt code website. We will also accept digital vector artwork in Adobe Illustrator, Corel Draw 9.0 or earlier, and Freehand 9.0 or earlier. Pleace convert all fonts to paths; do not send actual fonts. Email files to artwork@cross.com, referencing your P.O. number and distributor name in the subject line. You may also provide artwork on a disk formatted for PC. Whiel we will aceept artwork that is no-vector-based, kindly note that a fee will be incurred. Se below for information on additional charges.
- For new orders submit a template name, for example, "Gateway". For repeat orders, submit the name and number of the existing template.
- Ship to address, required delivery date and preferred shipping method.
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| A lead-time is the number of working days required to process and |
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ship an order from Cross. Lead-times begin after receipt and approval of an order by Cross. Orders for decorated product are not approved until final artwork is received and approved. Working days = Monday through Friday, excluding national and factory holidays. (Includes U.S. and Chinese holidays)
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LEAD TIMES
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| Color paper proof, template engraving |
5 working days |
| Template sample |
5 working days |
| Approved template order |
5 working days |
| New or repeat order, standard engraving |
5 working days |
Art charge - Orders for new template engraving and submitted to sm@rt code specifications or requiring special design services are subject to an additional art charge. Original letterhead, business cards, faxed artwork, bimapped digital artwork, web images, and printed art on non-flat surfaces are subject to this charge. Cross reserves the right to reset all artwork to provide a quality decoration that best fits the decoration area.
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