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Decoration Information
STANDARD ENGRAVING
The following must be submitted with orders for standard engraving:
  • Item numbers, descriptions and order quantities of items to be engraved.
  • Exact copy - example: Richard T. Cross, RICHARD T. CROSS, R.T.C., R. T. C., or R. Cross. Spacing and punctuation must be indicated.
  • Font style - examples: Script, Block, Double-Line Gothic, or Times Regular.
  • Engraving style - example: Deep-cut color-filled with black
  • Refill color, refill point size, and fountain pen nib size (if other than standard). .30A
  • charge
  • Ship to address, required delivery date and preferred shipping method

  • Before submitting an order for standard engraving, check the following: Click Here for examples
  • Select the engraving style preferred by referencing the chart on the previous page for applicable styles. See page 49 for examples.
  • Name engraving list needs to be supplied via Excel spreadsheet along with purchase order.
LEAD-TIMES
A lead-time is the number of working days required to process and ship an order from Cross. Lead-times begin after receipt and approval of an order by Cross. Orders for decorated product are not approved until final artwork is received and approved. Working days = Monday through Friday, excluding national and factory holidays.
DESCRIPTION LEAD TIME

Color paper proof, template engraving 5 working days
Black and white paper proof, template engraving 3 working days
Template sample 5 working days
Approved template order 5 working days
New or repeat order, standard engraving (straight line text) 5 working days
Name engraving 3 working days
Name engraving over 50 units 5 working days
TEMPLATE ENGRAVING
The following must be submitted with orders for template engraving:
  • Item numbers, descriptions and order quantities of items to be template engraved.
  • Cross prefers to receive artwork prepared to sm@rt code specifications. Artwork for colorless laser and drag engraving should be prepared to sm@rt code designation 1X. Artwork for deep-cut color-filled engraving should be prepared based on sm@rt code 1S. Please CLICK HERE for the sm@rt code website. We will also accept digital vector artwork in Adobe Illustrator, Corel Draw 9.0 or earlier, and Freehand 9.0 or earlier. Please convert all fonts to paths; do not send actual fonts. Email files artwork@cross.com, referencing your P.O. number and distributor name in the subject line. You may also provide artwork on a disk formatted for PC. While we will accept artwork that is non-vector-based, kindly note that a fee will be incurred. See below for information on additional art charges.
  • For new orders, submit a template name, for example, "Gateway". For repeat orders, submit the name and number of the existing template.
  • Refill color, refill point size, and fountain pen nib size (if other than standard)
  • Ship-to address, required delivery date and preferred shipping method.
ADDITIONAL CHARGES
Art charge - Orders for new template engraving not submitted to sm@rt code specifications or requiring special design services are subject to an additional charge.  Original letterhead, business cards, faxed artwork, bitmapped digital artwork, web images and printed art on non-flat surfaces are subject to this charge. Cross reserves the right to reset all artwork to provide a quality decoration that best fits the decoration area. The minimum size for typesetting on most products is 6-point type.




PMS color-match charge - Reference to PMS (Pantone Matching System) identification number is requested. When required to match color to a swatch, object, pre-printed artwork, etc., a PMS color-match fee will be incurred.

PMS color-fill charge - An additional per unit color-fill fee will be imposed for all PMS colors.

Cancellations or changes to orders - Firm orders which are cancelled or changed while in process will be assessed a service charge in addition to the cost of the components already produced.  If order requires any manufacturing change while in process, a new lead time will be quoted.  Please note: Any change may affect the original ship date.

Please contact your Cross customer service representative for additional information.

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